In IT, one size does not fit all. Every business has different infrastructure needs, and a solution that works for one company may not suit another. That’s why it’s essential to find a partner who understands how you operate and what makes your organization different.
Pantaenius Yacht Insurance is a family business that grew out of our founders’ love of sailing. We are a boutique maritime insurance provider that serves the global yachting community. We offer a full variety of specialized insurance solutions for all types of vessels ranging from small boats to superyachts. Our offices are strategically located in nine countries near international yachting hot spots, and our staff works 24/7 to serve every time zone. We cater to customers from every walk of life, but they all love the sea.
Keeping Our Global Network Online
As Head of IT for the past five years, my team and I work to keep the Pantaenius global network online. Keeping this complex machine running is a challenging and rewarding job. Fortunately, my schooling in communication informatics and previous position at IBM’s business consulting division taught me that IT is about creating business advantages, not just crafting solutions. There are dozens of ways I do this at Pantaenius Holding, and no two days here are alike.
To ensure an outstanding customer experience and a uniform work environment for our staff around the world, Pantaenius operates a centralized data center in Hamburg, and everyone uses a standardized set of apps running on virtual desktops. This approach requires a high-speed, high-availability network that intelligently routes traffic and minimizes latency and jitter.
Finding the Right MPLS Partner
For several years, our backbone was a traditional MPLS network operated by a mayor German communication provider, but costs kept increasing, so we switched to a more affordable supplier. We soon discovered that the lower price came with inferior support. When we encountered a problem, we found ourselves dealing with anonymous engineers at an overseas call center. Nobody knew how our network was configured, and we didn’t have a dedicated support person who understood our needs.