Moving to Riedel means we no longer have to contact multiple vendors to troubleshoot and resolve issues. Instead, we deal with a single point of contact in Riedel. The result is faster response times and increased reliability. We also have more control over costs and are paying less because we have a single service agreement covering hardware, bandwidth, and support.
In accepting Riedel’s proposal and moving to a managed SD-WAN solution, ATOS Clinics fundamentally changed how we handle IT networks.
A New Network Based on Secure Cisco Technology
Riedel built our new network on Cisco SD-WAN technology and rolled out the solution at the first clinic in October 2022. We have since expanded Cisco SD-WAN to 20 of our 30 facilities and are finalizing its deployment at the remaining locations.
One of the biggest selling points was the Cisco SD-WAN vManage dashboard hich automates network management and provides full visibility over multiple network connections. The vManage dashboard will give my team insights into our entire infrastructure. It will enable us to monitor connection speeds and determine performance bottlenecks. We will also have access to detailed security stats to help us prevent cyberattacks and isolate parts of our network should malware slip through. The dashboard will serve as a front line of defense, alerting Riedel and us to potential issues. This new solution will allow our internal IT team to handle the simple issues and day-to-day management tasks ourselves, and pass the baton to Riedel when the problem exceeds our expertise.
Riedel helped us address another pressing security issue, consolidating endpoint management with the Cisco AnyConnect Secure Mobility Client. Our clinics previously connected to our MLPS WAN using different VPN solutions, and our IT department had trouble keeping track of settings and updates. With this solution, we will have complete oversight over endpoint security, so our practitioners can use whatever device they prefer and we still know we are safe and protected.
Paired with Cisco Umbrella cloud-based security, we can monitor traffic and prevent malware incursions and other cyberattacks at the IP and DNS layer. Instead of relying on internet appliances and other hardware-level protections, we have flexible security with consistent policies that cover all our locations and protect remote users logging into our network with their own devices.
Another benefit of working with Riedel and deploying Cisco SD-WAN, Umbrella, and AnyConnect is simplified security audits. As a business and a medical entity, we must submit annual security audits to comply with German regulations. Our Cisco infrastructure and security tools make collecting information about our cybersecurity posture easier. At the same time, investors and regulatory bodies feel more reassured about our capacity to manage cybersecurity when our audits show a two-vendor solution instead of a list of multiple suppliers, as was previously the case.
Clearing the Digital Transformation Hurdle
I am extremely pleased with our progress and look forward to all our locations connecting to Cisco SD-WAN by the end of 2023. Once the rollout is complete, my focus will shift to finding new SaaS applications, IT products, and platforms to further enhance the patient experience at our clinics by leveraging our new infrastructure.
Adopting Cisco SD-WAN helped us clear the first hurdle in our digital transformation. All our clinics will soon enjoy a fully managed, highly secure, high-capacity, high-speed network managed from our central data center. We will have the capacity to scale as ATOS continues to expand. Our new network architecture will also free us to add new cloud-based medical and business SaaS applications as they become available because the physical limitations of our infrastructure will no longer constrain us.
Riedel has proven to be an exceptional partner, and opting for a managed network was the right decision in every respect.