Shopgate GmbH

Maximum operational security through managed services from RIEDEL Networks

Felix Förster

Vice President Product & Customer Success

Shopgate GmbH is a dynamic e-commerce company with strong growth and high demands on its digital infrastructure. In order to meet the constantly rising expectations in terms of availability, performance and service, Shopgate was looking for a partner that not only provides a high-performance Internet connection, but also impresses with its reliability, flexibility and excellent customer service.

Flexible, reliable, service-oriented - infrastructure at the highest level

Fail-safe connectivity for e-commerce start-ups

Shopgate is a dynamic innovator in the e-commerce environment that orchestrates millions of customer experiences every day and places the highest expectations on the performance, stability and service of its digital infrastructure. When the existing network reached its limits, Shopgate was looking for a partner that could deliver technically impressive performance - but above all reliability, flexibility and excellent service. With RIEDEL Networks, Shopgate found exactly this partner.

The challenge

Shopgate's continued success brought with it a challenge: the previous solution could no longer fully meet the growing demands for availability, performance and scalability. A solution was needed that was not only powerful, but also

guarantee maximum reliability,
respond quickly and competently to support requests,
is available at all times,
enables flexible contract and service adjustments,
and is optimally supported during implementation and operation.

Shopgate was looking for a reliable partner who was not just a "supplier" but a genuine "service partner".

The solution - tailor-made and based on partnership

RIEDEL Networks developed a customized solution for Shopgate that goes beyond conventional expectations. At the heart of the collaboration are not just technical components, but a service-oriented approach that enables Shopgate to concentrate on its core business.

Customer service based on partnership

From the very beginning, Shopgate has received individual support - with a fixed contact person who knows the needs, actively thinks along with the customer and provides support with a high level of commitment. Concerns are not "worked through", but solved sustainably. This hands-on mentality ensures that Shopgate is optimally supported at all times.

"Service that not only reacts - but understands."

Fast response times and high availability

Every minute counts in day-to-day operations. RIEDEL Networks responds immediately to inquiries: without detours, without delay. Whether by telephone or e-mail, Shopgate always reaches a competent contact person. Long waiting times are a thing of the past.

Flexibility for contract adjustments
Growth means change. And change requires flexibility. RIEDEL Networks enables quick and uncomplicated adjustments to bandwidths, contract modules and services - without any bureaucratic hurdles. Requirements are assessed pragmatically and implemented in the shortest possible time.

Stability, performance and trouble-free implementation

Since the implementation of the new solution, Shopgate's network has been extremely stable and reliable. There have been no significant outages or performance losses - the network remains performant even during peak loads. The infrastructure creates a solid basis for continuous business operations.

Even the planning and implementation phase went smoothly: transparent, structured and without interruptions to ongoing operations. The migration to the new infrastructure was precisely prepared and implemented on schedule - a process that gave Shopgate complete security and planning freedom.

Results & customer benefits

By working with RIEDEL Networks, Shopgate:

significantly increase operational stability,
benefit from fast, reliable response times,
react flexibly to growing requirements,
Gain planning security through stable network availability,
concentrate fully on its core business.

RIEDEL Networks thus became not just an infrastructure service provider, but a strategic partner - one that understands what service really means.

Conclusion

For Shopgate, RIEDEL Networks is much more than a provider of managed network services: RIEDEL Networks is a partner that impresses at every stage of the project with its expertise, reliability and genuine service orientation. The cooperation is characterized by trust, professionalism and the common goal of providing the best possible solution at all times.