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Punchbyte Case Study

Resilient infrastructure thanks to RIEDEL Networks

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patrick kempf
Patrick Kempf

Managing Director

Punchbyte e. K. is a media agency and software house that supports companies in the implementation of digital projects: from the development of individual applications to the support of complex web and system landscapes. In everyday life, this means: many parallel projects, high demands on availability and speed as well as customers who rely on everything working smoothly. A stable IT infrastructure is not an option, but a prerequisite.

When everything simply runs in the background

Between project pressure and digital dependencies

Our business is completely digital. Communication, development, deployment, customer coordination: everything depends on the systems being available at all times.

In the past, this was not always a given. The infrastructure worked, but it was noticeable. There were always situations in which you had to deal with it. Small disruptions, delays or simply the effort of checking and tracking things.

That takes time and, above all, attention. Time that we actually want to invest in our projects and customers. It was clear to us that we needed a solution that would relieve us of exactly that.

 

The change to more peace of mind in everyday life

With RIEDEL Networks, this situation has changed fundamentally. The collaboration was uncomplicated right from the start. There are fixed contacts who know our requirements and react quickly when something is needed. Coordination is direct, without detours, and solutions are implemented pragmatically.

"But what really makes the difference in everyday life is something else. The infrastructure is simply no longer an issue."

 

A setup that simply works

Today, everything runs smoothly in the background. There are no outages, no unplanned interruptions and no need to deal with it regularly. As a result, we hardly notice RIEDEL Networks in the best sense of the word. Not because they are not present, but because everything works so reliably that no intervention is necessary.

If we do want to adjust something or have a question, we get immediate feedback and a solution. Without lengthy coordination, without unnecessary complexity.

"You only realize how well something works when you no longer have to worry about it."

This feeling describes our collaboration quite aptly.

 

More focus on the essentials

The stable and reliable environment has significantly changed our day-to-day work. We no longer spend time dealing with the infrastructure or keeping an eye on potential problems. Instead, we can concentrate fully on our customer projects.

This calm in the background not only creates efficiency, but also trust. You know that everything is running smoothly and that someone will be there to deal with any problems immediately.

 

Infrastructure that you no longer notice

For us today, RIEDEL Networks is much more than a service provider. It is a partner who ensures that we can concentrate on our core business without having to constantly think about the technical basis.

Its greatest strength lies not in individual features or services, but in the overall experience.

"It simply works. And that's what makes the difference."

These customers (and many more) already rely on RIEDEL Networks.
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